Frequently asked quistions

Find the answer to your question in the frequently asked questions below. Is your question not listed? Please feel free to contact us via the contact form.

General

Carrer Enric-Claudi Girbal i Nadal 16
17003  Girona

Yes, you can only visit us by appointment. Make an appointment via the contact form or send us an e-mail at info@bikerentgirona.com

The (work)shop is open every day by appointment only.
From 8.00 to 11.00 and from 17.00 to 20.00

All hotels and apartments have options to store your bicycle, or to take it to your room.

Yes, outside of the towns, you always have to wear a helmet. We offer rental helmets for €3 for the entire rental period. You can add the helmet during the online booking process.

There are some bike paths but 90% of the time you ride on the main roads or numerous side roads. Certainly not on the highway though.

Tours

Tours starting in Girona include transfers to and from Girona Airport or Station. If you fly to Barcelona there is an excellent train connection to Girona. In consultation, based on availability and at an additional cost, we can also pick up groups from Barcelona.

Yes, if you do a tour from hotel to hotel, we will transfer your luggage from hotel to hotel.

During the stages, the check out time is 10:00 am. This is different than indicated by the hotel itself. This gives us time to be able to deliver your luggage to the next hotel on time.

Check-in times are as specified by the hotel. To ensure that your luggage is already there, we advise you to check in after 3 p.m.!

Yes, if you have booked a complete bicycle tour, we have roadside assistance available during your bicycle tour. For this, please contact +31 642 277 999 And we will help you as soon as possible.

Yes, of course you can deviate from the route. We have made the routes in such a way that you do not miss anything of the surroundings and the highlights along the way and that you know in advance how many kilometers you will cycle. But if you want to take a different route, you can certainly do that.

During the cycling tour you can follow the route with a Garmin navigation that contains the routes and we have a route book with directions. You can also use Komoot to navigate with your own phone. At the start of your cycling trip, we will explain how this works.

We have a short and a long variant available for each stage. you can decide for yourself which route you choose every day.

Yes, you can extend your stay at the hotels on the route. When booking, indicate where and for how long you would like to extend and we will arrange that for you. Feel free to contact us for personal advice.

No, you cannot interrupt the bicycle tours by default. You can of course extend your stay in the hotels en route. If you want to interrupt the bike tour for a longer period of time, we see this as two separate tours.

By default, it is not possible to change the type of bicycle during the cycling tour. If you still want to change bicycles on the way, we charge the rental rate of two bicycles for the entire period and a surcharge for transport.

Yes, that’s possible. Indicate when booking that you want to transport the luggage yourself and we will contact you to discuss the possibilities with you. But the advice is to let us do the transportation of luggage and enjoy the bike ride yourself.

Bike Rent

Use your height in centimeters and the Sizing chart below to determine the right size bike for you. Or for a better fit use the dimensions of your current bike.

Sizing chart in centimeters

Choose the bike based on your height. Are you between sizes? Choose the smaller bike if you prefer a more agressive fit. If you prefer a more relaxed fit, choose the bigger bike.

Road bike sizing chart
160 – 166 cm = size 47
166 – 172 cm = size 50
172 – 177 cm = size 53
175 – 181 cm = size 55
179 – 185 cm = size 57
183 – 188 cm = size 59
187 – 192 cm = size 61
190 – 196 cm = size 63

Mountainbikes sizing chart
155 – 170 cm = size S
170 – 180 cm = size M
180 – 190 cm = size L
190 – 200 cm = size XL

Trekkingbikes sizing chart
155 – 165 cm = size S
162 – 175 cm = size M
172 – 185 cm = size L
182 – 200 cm = size XL

E-Bikes sizing chart
155 – 175 cm = size S
170 – 185 cm = size M
175 – 200 cm = size L

In between sizes?

If you prefer a more agressive fit, choose the smaller bike. If you prefer a more relaxed fit, choose the bigger bike.

Measure the size of your bike

A: Saddle height – measure this from the centre of the bottom bracket to the top of your saddle.
B: Reach – measure from the tip of your saddle to the centre of the handlebars.
C: Handlebar height – Measure from the centre of the wheel to the centre of the handlebar.

Yes. We generally recommend booking a bike in advance, especially during the winter season (October – April) to ensure you get the model you want and in your size.

When booking a bicycle, indicate which model and size you would like. We will then check the availability and send a confirmation of the reservation as soon as possible.

No, the rental is valid for one day: A 1 day rental means pick-up and return on the same day.

The (work)shop is open every day by appointment only.
Bike pick-up from 8.00 to 11.00
Bike return from 17.00 to 20.00

Yes we can collect and return rental bikes. Depending on the distance, we charge a certain fee for this. Ask about the options when booking.

Telephone reservations are not possible; please use our online reservation system.

No, we only have an emergency service available when you book a complete tour.

There is no insurance against theft included in the contract: There are no insurance companies that provide insurance against theft for commercially used bikes.

There is no insurance against damage included in the rental price. You can take out insurance with your own insurer or take out separate insurance with us. Ask for the possibilities.

No. Bike rentals always begin on the morning of the first day you made your reservation for (see opening hours). It is not possible to pick up your rental bike the night before because there would be no guarantee that it would be available since all of our rental bikes are washed and serviced after they are returned to meet specified and technical standards. In some cases the bike might be available the night before. Contact us to check this out and to make an appoinment.

SPD, SPD-SL, Look Kéo and standard pedals. If you have different pedals you must bring your own.

Bike Sale

Yes the rental bikes are for sale. At the end of the season, all bicycles are replaced. The bicycles are thoroughly checked and adjusted so that the bicycles look like new again. Are you interested? ask for the possibilities.

€150 shipping for bikes under € 2,000.
€ 200 shipping for bikes between € 2,000 and € 3,000.
€ 300 shipping for bikes € 4,000 and up.

No. The price on the website is for local pick-up.

In order to check the availability of an exact bike, please send us an inquiry.

If your question is not listed, please send us an e-mail via the contact form.